Returns & Exchanges
At TWL, we are committed to ensuring you have the right gear for your training, offering a 30-day window for returns and exchanges on all items in original condition. Whether the fit isn't right or you've changed your mind, our streamlined process gets you back to your workout faster.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Place the items in their original packaging with all tags attached, ensuring the products are unworn and in resaleable condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse team inspects your return, we will process your refund to the original payment method or ship out your requested exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing